Account Manager

Job purpose

As a mid-level member of the consultancy team, the purpose of this job is to provide overall management of client accounts, ensuring the smooth running and delivering of agreed strategy. This should include both downward and upward management, to ensure client retention and growth.

Key accountabilities


• The day-to-day contact for clients, ensuring responses to emails and phone calls are made in a timely manner
• Delegates and manages upwards appropriately on client accounts
• Ensures quality of client work from junior staff, and sends to Account Directors and Directors in a client-ready format for final sign – off
• Informs Account Directors of progress on delivery of strategy and ensure that this is being kept to timescales as agreed with the client
• Has an understanding of Toggl, considers this on a weekly basis, and flags issues as appropriate to Account Directors and Directors
• Has ultimate responsibility for ensuring that internal client meetings are organised and occur as scheduled
• Has ultimate responsibility for ensuring that external client meetings are organised and diarised with all relevant client team members
• Upholds quality of client work, working with Account Executives
• Oversight of Account Executives to deliver monitoring services to clients, with ultimate responsibility for flagging news of interest or importance to clients
• Has relevant policy knowledge for assigned clients
• Understands how to write a communications plan, including communications tactics to deliver an agreed objective
• Provide insight and advice to clients in all communications

New business
• Support with research on new business meetings, proposals and pitches
• Organise mailouts and follow up from events attended
• Attend 1 meeting, 2 events and write 1 blog on a monthly basis

GK support

• Responsibility for monitoring services for clients as required
• Line management of account executives and senior account executives as assigned
• Maintain filing system for each client, ensuring ease of use
• Responsible for supporting junior staff with GK administrative tasks – answering phones, setting up meeting rooms
• Complete Toggl on a weekly basis
• Ensure holiday handovers are drafted in adequate time
• Keep Salesforce up to date
• Undertakes relevant compliance training


• You are an ambassador for GK
• Lead by example and demonstrate GK’s values
• Be responsible for helping to win some new business/securing client growth
• Contribute on advising clients on overall strategy
• Run an internal lunchtime learning session for GK staff
• Take the lead in a writing a proposal
• Play a key role at a new business meeting and pitch your ideas
• Manage and lead client meetings, taking forward key activity and achieving outputs
• Manage and progress teams and specific projects
• Successfully delegate and manage consultancy activity
• Manage a junior member of staff
• Work with your AD to manage client expectations regards fees
• Deliver quality written work which is client-ready, of a good standard and which demonstrates analysis and added value
• Demonstrate accuracy and an attention to detail in all written communications
• Demonstrate good presentation skills
• Manage an internal project with contributes to GK’s success and profile
• Support the growth and developement of your team/colleages
• Consistently manage and direct client accounts without over-servicing

To apply, please email your CV and covering letter to

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